Autonomous Voice AI Agent Impacting Japanese Call Centre Business from Singapore
FunAi (Singapore) + elDesign (Tokyo) jointly developed an autonomous Japanese/English voice AI agent for call centres — built in ~1.5 months at ~$0.67/call, targeting 30% AI-handling ratio in Japan by 2030.
Date: 2025-10-28 | Press Release
Key Summary
FunAi (Singapore) and elDesign (Tokyo BPO operator) jointly developed an autonomous Japanese/English voice AI agent for call centers, built in ~1.5 months on a stack of ElevenLabs + n8n + Twilio with Gemini and Grok as the LLMs, including custom Japanese voice training data built from scratch. At 1,000 calls/month scale, the agent runs at ~US$0.67 per call (matching or beating typical BPO outsourcing costs), with a roadmap to drive that below US$0.20. The release frames this as a response to Japan’s persistent call center labor shortage, customer harassment issues, and rising foreign-worker population — areas where Japan has lagged behind global voice-AI adoption. The partners are now targeting a 30% AI-handling ratio in Japan’s call center industry by 2030, with a demo environment already live for prospective enterprise clients.