Category Press Release

Press Release

Jan 29, 2026Press ReleaseAI × Call Centre: Business Collaboration Launched to Promote VOICE AI AGENTS for Call Centres in Japan

elDesign (Tokyo) and FunAI (Singapore) launch business collaboration to bring conversational AI Voice Agents to Japanese call centres — automating address/contract/cancellation enquiries while humans focus on urgent cases.

admin_funai
January 29, 2026

Press Release

Oct 28, 2025Press ReleaseAutonomous Voice AI Agent Impacting Japanese Call Centre Business from Singapore

FunAi (Singapore) + elDesign (Tokyo) jointly developed an autonomous Japanese/English voice AI agent for call centres — built in ~1.5 months at ~$0.67/call, targeting 30% AI-handling ratio in Japan by 2030.

admin_funai
October 28, 2025