AI × Call Centre: Business Collaboration Launched to Promote VOICE AI AGENTS for Call Centres in Japan
elDesign (Tokyo) and FunAI (Singapore) launch business collaboration to bring conversational AI Voice Agents to Japanese call centres — automating address/contract/cancellation enquiries while humans focus on urgent cases.
Date: 2026-01-29 | Press Release
Key Summary
elDesign (Minato-ku, Tokyo) has launched a collaboration with Singapore-based FunAI to provide “AI Voice Agents” — a conversational AI service that automates inbound phone enquiries. The AI handles standardized first-line responses (address changes, contract changes, cancellation requests, etc.), allowing human staff to focus on urgent matters and individualized consultations. elDesign leads business design and implementation support, while FunAI handles development and technical validation. To mark the launch, free webinars titled “Inside the AI Voice Agent: Real-World Development & Implementation Insights” will be held on Tuesday February 10 and Thursday February 19, 2026, from 11:00–12:00, hosted on Zoom — with elDesign’s Ai Kitagawa and FunAI’s Zenta Nishida as speakers. Target industries include electricity, gas, telecommunications, and real estate — sectors where standardized phone enquiries make up a high proportion of customer interactions.